ADOBE CANCELED MY STUDENT PLAN

Forum|Forum|1 year ago
April 13, 2024
1 reply
347 views

Adobe canceled my annual student plan yesterday due to fraud and although I paid the money on the day I purchased it, I cannot enter the programs for this reason and they have not made the payment. What should I do in this case? I have a project to finish right now and I can't reach customer service.

This topic has been closed for replies.

Shivangi_Gupta

Community Manager

Hi there,

We understand this is not what you expected. However, we can't discuss the details of the case here as this is a public forum. You'll need to start a private chat session with the support team. What happened when you tried to reach support?

https://adobe.ly/49Cv7IP

Let us know.

Regards,

Shivangi

D

default7rlej2or1x42

Participant

We currently don't get any explanation as to why. I have already talked about this several times and for now we have to wait. I don't know if I will ever be able to buy a plan for my account again. I also have an account linked to Behance that I have had for many years and don't want to lose.

The recommendation is to purchase a new plan for a different email address currently.

kglad

Community Expert

you can start a trial subscription (with a different adobe id/email). BUT if your problematic subscription is restored, you must remember to cancel that trial (preferably) within 7 days, or you'll have have two subscriptions when that trial becomes a paid subscription.

if the problematic subscription is cancelled permenently, you'll have a different subscription (if you don't cancel). purchasing directly from adobe.com (https://creative.adobe.com/plans), assures a legal vendor.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded