Copy link to clipboard
Copied
I thought I was signing up for a six month trial. At the end of 6 mos my account said I had no active plan. in Month 7 Adobe charged me a monthly fee AGAIN and then wanted $40+ to CANCEL the plan. What is wrong with this company? Do they just want to slash and burn customers?
Spent 30+ minutes waiting for Customer Service and finally gave up (wait time was 1 minute).
Adobe, denying people the ability to cancel without paying a FEE is [wrong]. I'll never purchase another Adobe product, EVER AGAIN.
[Much profanity removed by moderator]
Copy link to clipboard
Copied
When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645
Copy link to clipboard
Copied
I thought I was signing up for a six month trial.
By @Bartholemew22539002fnvc
Why did you think that?
It certainly wasn't in the agreement that you approved.
Copy link to clipboard
Copied
Adobe doesn't offer 6 month trials.
Adobe offers a 7 day free trial for Creative Cloud, after which it automatically converts to a paid annual subscription (12 months) unless you cancel within the 14 day grace period.
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html