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Bartholemew22539002fnvc
Participant
January 6, 2022
Question

ADOBE CANCELLATION PROCESS

  • January 6, 2022
  • 3 replies
  • 356 views

I thought I was signing up for a six month trial. At the end of 6 mos my account said I had no active plan.  in Month 7 Adobe charged me a monthly fee AGAIN and then wanted $40+ to CANCEL the plan.  What is wrong with this company?  Do they just want to slash and burn customers?  
Spent 30+ minutes waiting for Customer Service and finally gave up (wait time was 1 minute).  
Adobe,  denying people the ability to cancel without paying a FEE is [wrong].  I'll never purchase another Adobe product, EVER AGAIN.  

 

[Much profanity removed by moderator]

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 7, 2022

Adobe doesn't offer  6 month trials. 

 

Adobe offers a 7 day free trial for Creative Cloud, after which it automatically converts to a paid annual subscription (12 months) unless you cancel within the 14 day grace period.

 

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    January 6, 2022
    quote

    I thought I was signing up for a six month trial. 

     

     

    By @Bartholemew22539002fnvc

     

    Why did you think that?

    It certainly wasn't in the agreement that you approved.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 6, 2022

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

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