Adobe cancelled my 1 year subscription, even though I have 5 months left

[TheLSpike]

The title says it all. I bought a adobe subscription through a 3rd party (Which I have already contacted but haven't gotten back from yet). I bought a 1 year subscription on the 17th of November 2023. It is now the 30th of June 2024 and for some reason it says that my subscription has been cancelled and I lose access to the adobe programs within 6 days unless I buy a new subscription.

What the heck is this mess? I paid for the subscirption, I expect to get a full year's worth of access. I want this fixed.

[John T Smith]

Nobody here can see your account information
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
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[kglad]

actually, i think you'll need to contact the vendor.

[Abambo]

Did you have a Teams subscription? As that type of subscription is the only one that you can book via a vendor! If your subscruption was ridiculous cheap, you found a scammer vendor. And then your money is gone. 

As you used a vendor, your only option is to contact this vendor, and as they don't reply, chances are, that your licence was not legal. (BTW: how do you know that Adobe did cancel?)

[Peru Bob]

Who did you buy it from?

Are they on the list of authorized resellers?

https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

[TheLSpike]

For those who are curious. Adobe wasn't able to help. Apperantly the deal the 3rd party company and Adobe had established, had expired. It was being renewed but that took a few days. In those few days all their customers got this message but it has since disappeared.

[kglad]

so, you never lost use of your subscrption apps?

[TheLSpike]

technically I did. I got the message that it was cancelled and got the 7 day countdown that you get when a subscription ends. That count down gives you time to renew your subscription without losing your access to the programs suddenly. 

It has since been reinstated tho. Meaning I can use it for the next few months before having to renew it.

[kglad]

i think you mean you were warned you would lose the apps, but there was not a day when you were unable to open your apps.

[TheLSpike]

Correct

[kglad]

well, glad it worked out though i know you worried and wasted your time.