Participating Frequently

Question

Adobe CC Cancellation confirmation

Forum|Forum|5 years ago
February 17, 2021
4 replies
1539 views

Hello,

I have received yesterday, 16 February 2021, the following e-mail:

Cancellation confirmation
We've processed your cancellation request. Your service will end on 16-February-2021 (PT).
After that, your account will revert to a basic, free level of membership. Free memberships retain limited access to Creative Cloud services and 2GB of complimentary online storage. (You may need to delete files to meet your new storage limitations.)
Keep exploring Creative Cloud, and we wish you well in your future endeavors.

The interesting part is that I have not requested the cancellation of my CC plan. In august 2020, I ordered the CC 1 year plan and was not expecting an e-mail like this anytime soon.

What can I do in this situation?

This topic has been closed for replies.

M

Manan Joshi

Community Expert

The reason is that such licenses are issued to entities for special purposes under special conditions of usage. Like an educational institute, now if such a license is sold to a normal person and Adobe gets to know about it then it will be canceled, So the crux is that even though the license might be a valid one but the condition of its use is violated and hence it is illegal

-Manan

G

Gabriel5D19Author

Participating Frequently

Although I do not understand why adobe has this kind of message: We've processed your cancellation request. Your service will end on 16-February-2021 (PT), as there wasn't any request made. Why this approach?

D

Dave0D4E

Participant

Just receive this from adobe help centre

Hi! Thank you for contacting Adobe Genuine. After analysis, it appears that the subscription access has been shut off for the product. it shows that the Redemption code is fraudulently obtained.

I bought it and even have an invoice.

T

Test Screen Name

Legend

I have an idea, I wonder if anyone with this problem is willing to share if they purchased this CC plan from outside Adobe, and what they paid for it?

M

Manan Joshi

Community Expert

There are multiple reports of such cancellations today. I advised contacting support to them and the response that some of the guys got was that their license was purchased from the gray market and hence was canceled. So folks if you buy outside of Adobe do make sure it's an authorized seller else this fate can befall anytime, don't fall for offers that look too good.

-Manan

G

Gabriel5D19Author

Participating Frequently

Indeed the license was bought from outside adobe but then, why would adobe authorise that in the first place? After activating my key code (thus being verified by adobe), I didnt think that there will be any kind of problem.

Ş

Şule5E4A

Participant

Samething happened to me as well. I can't connect to support waiting for like 45min...

G

Gabriel5D19Author

Participating Frequently

I have contacted another agent, and now Im on hold again...

Do you have the same problem with your adobe cc 1 year plan being cancelled without your request?

Ş

Şule5E4A

Participant

I had 2 accounts both of them are disabled. I don't know why I cant reach to support...

M

Manan Joshi

Community Expert

Hello @Gabriel5D19,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan