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Adobe Charging Credit Card - Unable to cancel

New Here ,
Jun 05, 2023 Jun 05, 2023

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Good afternoon. 

 

Years ago we had a need to add accounts for Adobe Acrobat through websales and telesales - six accounts being charged $29.99 per month and one at $14.99 per month. These acounts were for people that are long-gone and were registered with personal email addresses. I need these charges to stop. How can I remove? Adobe phone support says I must have an email address and my credit card company (AmEx) says that Adobe has to deal with it. Please help. Thank you. 

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Adobe Employee ,
Jun 05, 2023 Jun 05, 2023

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Thomas, sorry you are unable to cancel your Acrobat subscriptions. There are no active memberships under the e-mail address you used to post to this public discussion forum. For assistance locating the account with the active subscriptions, please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a private and secure chat session with a member of our support team. Be prepared with any alternative contact information that would have been used to purchase the Acrobat subscription.

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Community Expert ,
Jun 05, 2023 Jun 05, 2023

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are/were these a teams or enterprise subscription?

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Community Expert ,
Jun 05, 2023 Jun 05, 2023

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>people that are long-gone and were registered with personal email addresses

 

You may have been paying, but the accounts belong to those people, not to you

 

Support MAY be able to help

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LEGEND ,
Jun 05, 2023 Jun 05, 2023

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You generously used a business credit card for someone's entirely personal account. Unless that person cancels it, it keeps going. You have no rights over other people's account at all, and you don't gain them just because you chose to lend your card details. This is why there are team licenses.

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