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ADCphotographs
ADCphotographs
Participant
December 17, 2020
Question

Adobe Creative Cloud keeps signing me off on a MACBook Pro

  • December 17, 2020
  • 3 replies
  • 487 views

Adobe keeps signing me off and asks for me to log in about every 2-5min. I'm on a Mac ver 10.15.7; 2.7 GHz Quad-Core Intel i7; 16GB. I uninstall everything and reinstall. I read some of the comments from others that experience the same thing and nothing. I deleted the opm.db and the OOBE file in my library; nothing is working. I downloaded the LogCollector Tool, but I don't know where to send it. I haven't used my apps for a couple of weeks, and the problem started when I try to use them again. All apps were updated. I need help ASAP. 

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    3 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    December 17, 2020

    ACDPhotographs, please see https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html, which lists several solutions that will correct the behavior you are encountering.

    Just Shoot Me
    Just Shoot Me
    Legend
    December 17, 2020

    Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


    I hope this helps. Best of luck to you.

    Just Shoot Me
    Just Shoot Me
    Legend
    December 17, 2020

    Signing you out of this forum system or of the Adobe programs you are using?

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