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Skylar31539353j6sg
Participant
July 28, 2025
Question

Adobe Creative Cloud Pro membership via TechSoup not working properly

  • July 28, 2025
  • 1 reply
  • 149 views

Hello! My organization had a full Adobe Creative Cloud plan but I was told about the discounted version offered on TechSoup. I signed up for that and cancelled our other plan but now it's saying that I don't have any plans or apps at all? I don't know what I did wrong or how to fix this. 

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 28, 2025

contact techsoup.  https://support.techsoup.org/hc/en-us

G
groundeds47006183
Participant
July 28, 2025

Techsoup says to contact Adobe

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
July 28, 2025

you'll need an adobe employee to do that.


Hi @Skylar31539353j6sg,

Thanks for reaching out. I checked your account details. I confirm there is no active subsription associated with it.

Please check if you used the correct email address while making the purchase.


^Shivangi

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