Adobe Creative Cloud Refund not Received

[marisat39252033]

Hi, I am a student with a massive customer service complaint as I am a huge fan of adobe.

On the 3rd of January 2017, my adobe student account was set to autorenewal but because I had an enterprise account with SCAD, where I am studying, I cancelled the autopay no later than the 6th the moment I found out. This also set my bank account into overdraft as I did not leave much money in this bank account and was travelling overseas. The confirmation of cancellation was emailed to me as well as on the instruction, it said I would receive my money back within a week. Two weeks passed and I didn't not receive my refund so I contacted adobe services through chat. The representative confirmed my case and information and said I would be receiving a refund a week from our chat date. After 2.5 more weeks and still no refund, I contacted adobe services through chat again. I stated my case as well as mentioned the previous chat.This time the representative named Paumei said I had not purchased anything with Adobe. I assured them that I did as I had an invoice from Adobe. Then they said I did not cancel and only cancelled on the day I was chatting with them as that was what was showing in the system. I then again provided proof in form of an email cancellation from Adobe, which I also mentioned I could send right back from the email I received it from. Then they said to process the cancellation again. This would not be possible as it is already listed as cancelled in my account. I asked to escalate the situation to management as at no point whatsoever when I provided proof was there any apologies but a passive denial that it did not show that in their system. This is very upsetting as if I did not have proof, I would assume that this would be a case of customer fraud. Then the agent said they will have someone contact me back in 24-48 hours. I have already explained the situation without swearing and as well as I think a person in my position could have. I would like Adobe to evaluate their relationship with the customer service agency they are currently with as I am hoping this may be an isolated case incident. Good day.

[jayliscaf94394789]

Hello Mrs. Beverly,

I am writing this in regards towards my account for a Student Photography plan I did not intend to purchase. Adobe has charged me $20.99 for the monthly fee when I first signed up for the free trial, but I don't know why. Recently, I was charged again for 10.99 even though I cancelled the plan. I'm a poor college student who is already spending $500.00 a month on paper for my Visual Arts major in Printmaking and I'm only utitlizing this company for four montha due to my Photography class. I really need my $30.00 dollars back and it's been about two weeks since the issue began. For some odd reason one of the representatives could not track my transaction even with the use of my credit card and that's extremely frustrating. Please, no bot answera, I need the truth. When will my refund of $30.00 honestly come back to my account, because Chase Bank has already informed me that the matter relies solely on the Adobe company's shoulders.

[Beverley Gray]

Hi Jaylisca

A refund of $10.43 for the Photography Plan has been processed.

There are no other subscriptions associated with this account.  Please contact our support team again to investigate the other charge.

Kind regards

Bev

[candacem63613986]

Hi - Like so many others, I have also not received my refund yet. I needed to change my Adobe-connected email address (to combine two accounts) and was told I would have to re-purchase one of my items under the email I wanted to use, and a refund would be received for the payment on the other account within 5-7 days. That was January 22. I contacted help again on Feb 5 to see where my refund was, and was told it was resubmitted and should receive w/in 3 days. It has STILL not been refunded. Since I am unable to get any resolution via Support chat, trying here. Attaching the initial confirmation email from Adobe

[Beverley Gray]

Hi Candace

Sorry for the delay with your refund.  I have forwarded your details to our senior support team who will investigate & follow up with you.

Kind regards

Beverley

[hs8sve]

É bem criativo ficou massa

[Dagwood1234]

I canceled a few months ago and I just found 2 months of charges. They told me via online text that I still had Apps .  I don't have any apps I've used. 

[Abambo]

What does your account state (my plans): https://account.adobe.com

[nadiam22484060]

I cancelled my adobe service and it said I was going to be refunded 30 dollars. I have heard nothing from adobe and have not been refunded. Very disappointed.

[Beverley Gray]

Hi Nadia

Looks like you cancelled on 18th June.  Please allow 5-7 business days for the refund to process.

Thanks

Bev

[Cleofe.g]

I also haven't received my refund. I ordered their $76.99/mo to use for a big project for uni but due to the current Covid situation, there have been some changes and I no longer needed it.

I cancelled a week (April 5) after purchasing but still haven't received a refund. 

I've been thinking perhaps the delay had been due to Covid but I hope mine gets resolved soon.

[Bilaal29927322v4jo]

I still haven't received my refund, can someone please help me 

[kglad]

@Bilaal29927322v4jo 

check your account to make sure a refund is being processed, https://account.adobe.com

then, if it's been more than 14 days since your cancellation, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Bilaal29927322v4jo]

Thank you, this is helpful! I am due a refund, but I can't contact the agent on the app because I don't have a current plan. 

[kglad]

when was the refund issued?

[Maxx364040502bfe]

Please help me i also refund within 1 day but i didnt receive my money

[kglad]

@Maxx364040502bfe 

check your account to see if a refund is pending, https://account.adobe.com

[Peru Bob]

@Maxx364040502bfe 

We are not Adobe employees and don't have access to your account.

Please contact Adobe support as posted by kglad .

[Nikhar3884378010yv]

I have the same issue its been more 14 days i havent received my refund please initiate adobe support 

[Peru Bob]

@Nikhar3884378010yv 

We don't have access to your account here. 

Please contact Adobe support as is posted earlier.

[kglad]

again, for @TAMIMA380438643dl5 and others:

check your account to see if a refund is pending, https://account.adobe.com

and, if not, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[saint_3327]

I am going through the exact same thing and the chat support won't help me. It's been weeks still no refund. This is so disappointing.

[kglad]

@saint_3327 

what did adobe support say?

[leony_6675]

I unsubscribed last August 13, 20204 and I have been waiting for my refund . Why do they take so long on refunding? 

[kglad]

@leony_6675 

check your account, https://account.adobe.com