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N
Namvamp
Participant
January 9, 2019
Answered

Adobe Customer Service Sucks!!!

  • January 9, 2019
  • 7 replies
  • 4550 views

I have wasted no less than 3 hours on two different platforms trying to get in touch with Adobe Customer Service for some help with changing my subscription!!! I waited for 1.5 hours on the phone, no luck. Thought I would try the online chat option, sat there twiddling my thumbs for another hour, while the damn thing just kept saying "we are busier than usual, please wait".....It seems that you guys no issue taking our money every month, but offering us support, nope!!! What a crock of a company!!!!!

Sooooo frustrated right now!!!!!

Lily

    Correct answer Nancy OShea

    You can find out exactly which products & services you are subscribed to  24/7 by logging in to your Adobe Account.  For best results, use a good desktop browser like Chrome or Firefox that accepts cookies and does not have script blockers.

     

    To cancel your plan, see links below.  These methods work for the majority of product users. 

     

    Alternatively, Contact Customer Care by online chat. 

    Contact Customer Care

     

    Click the chat bot icon and type AGENT followed by Enter key.

     

    7 replies

    russellm27747538
    russellm27747538
    Participating Frequently
    February 18, 2020

    The customer service is insane. Chatting over a technical issue like the never-ending Acrobat no print issue takes HOURS. Four hours to be exact.

    I have actually no idea what the people at Adobe in California do. What is their job? What to they work on? Well apparently they give cut rate student dicounts to people that are subsidized by full paying customers. They work in a large campus, doing something that approaches work, as it is possible they themselves do not use their own products or use a phone or computer to deal with their own customer service.

     

    The updates come from Microsoft, and then Adobe blames Microsoft. Do they talk to each other? Do they wonder at night waht an update might do to their Creative Suite? Guess not.

     

    Adobe is the triad of non-responsible companies that throw garbage out and hope you do not notice. So if you work for yourself, keep one day a week open to have customer issues for an entire day with Microsoft, AutoDesk and Adobe. Tis is what an entire day is for. To deal with their bad products, bad update, non-integration between them, and general bad glitchy garbage.

     

    The company is a dumpster fire of accountability and bad products.            

      Y
      yoolp
      Participant
      December 16, 2019

      Adobe is literally the worst, worse than Comcast

       

      I've been locked in for a subscription I couldn't use because of their technical design flaws. My account would say I have no plan but I would keep getting charged, on the Creative Cloud app would only keep sending me to a page to buy the same plan I already am paying for. I was also blocked from canceling the account - it said I have to reach out to the account administrator which doesn't exist because it was an individual account.

       

      Now I've been on hold for a call with the customer service support for 40 minutes. THIS IS RIDICULOUS. NEVER PAYING FOR THIS TERRIBLE SERVICE AGAIN.

       

       

       

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        December 17, 2019

        Phone service is painfully slow.  Use online chat instead.  It's much saner.

        1. Log-in to your account below with your paid, individual CC ID and password.
          https://account.adobe.com/plans
        2. Click on Manage Plans.
        3. If you still need help, scroll down to Contact Adobe button on the same page.
        4. In the chat box, type AGENT followed by Enter key.

         

        Nancy O'Shea— Product User & Community Expert
        V
        vandelayv95130383
        Participant
        August 8, 2019

        I agree ive been trying to cancel my subscription but they make it literally impossible and ruined their reputation with me and I was just about to use it for my organisation. Goodbye Adobe.

          Nancy OShea
          Community Expert
          Nancy OSheaCommunity ExpertCorrect answer
          Community Expert
          August 8, 2019

          You can find out exactly which products & services you are subscribed to  24/7 by logging in to your Adobe Account.  For best results, use a good desktop browser like Chrome or Firefox that accepts cookies and does not have script blockers.

           

          To cancel your plan, see links below.  These methods work for the majority of product users. 

           

          Alternatively, Contact Customer Care by online chat. 

          Contact Customer Care

           

          Click the chat bot icon and type AGENT followed by Enter key.

           

          Nancy O'Shea— Product User & Community Expert
          J
          Jenai Kavarana
          Participant
          August 8, 2019

          Literally the worst service ever! I can't believe that Adobe would ruin their reputation like this.

            Q
            Quigley_Pete
            Participant
            August 5, 2019

            Friends,

            Four persons from support chased my simple problem for over five hours.

            The solutions did not solve my issues.

            I gave up: "After 30 years using Adobe products, I want nothing to do with your products.

            Please look through for anything I am paying for and cancel everything.

            Life is too short to deal with this."

            The representative was kind enough to cancel my subscription.

            Best to all y'all.

            Q

              @mj
              Community Expert
              @mjCommunity Expert
              Community Expert
              August 5, 2019

              Wow! Sorry to hear about your ordeal.

              Folks who offer help on the forums are regular folks like you and I.

              Wish we could do more, but it is a customer support function.

              Q
              Quigley_Pete
              Participant
              August 7, 2019

              Dear Master Mo,

              Thank you for your kind response.

              I have a simple heuristic.

              Bad support equals bad product.

              Best,

              Q

                M
                michaelf49283669
                Participant
                May 31, 2019

                I agree.. over 2 hours on a chat with the standard we are busier than usual crap.. But they take your money like 1, 2, 3

                  Abambo
                  Community Expert
                  AbamboCommunity Expert
                  Community Expert
                  January 9, 2019

                  Except being frustrated: Did you get help solving your problem or do you still have a problem? I have to say that each time I contact customer support, I get quickly a chat partner on the line.

                  ABAMBO | Hard- and Software Engineer | Photographer
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