Adobe Customer Support Email

[Ujjwal Bhatia]

Can anyone help me out with Adobe Customer Support Email Address ? I tried the chat bot and got connected to an Agent who disconnected without solving the issue. 

I have been a subscriber for 5+ years and the charges are increasing every year which is normal. But now I am being charged double than what's mentioned on their website. I just want to understand why is that the case. 

I would rather just create a new ID every year and enjoy discounted rates.

[Shivangi_Gupta]

Hi @Ujjwal.jt,

We appreciate you reaching out. As per your account details, you have an annual subscription to Adobe CC Pro(annual prepaid). I can see that you were getting billed with a discounted amount after applying a promo for 40% off which has expired now. This is the reason you are seeing sudden increase in price for your subscription.

I hope it clarifies the doubt. Let us know if you have any questions.

^Shivangi

[Ujjwal Bhatia]

No It does not clarify my doubt at all. 

I have had the Creative Cloud Pro subscription since 2022 and the prices have increased from 24k to 40k to 44k to 52k year after year. According to the Pricing mentioned on the website, it's still 2714 per month billed annually (inclusive of taxes) for existing customers which amounts to 32568. And the discount rate for the first time users is 1499 per month billed annually inclusive of taxes.

The discounted price was cancelled in 2023 when I was moved to the existing customer list. 

I am not sure why I am being charged extra for the same amount of services.

I understand the price hike and I am not complaining about that. I am merely pointing out the discrepancy between the price shown on your website and the amount with which I am being charged. The amount shown inclusive of taxes excluding the discount is 32,568/- per year and I am being charged 52,764/-. I want to know why !

Wouldn't it be easier for me to just create a new email ID every year and enjoy the discounted price ? 

Not only am I not getting a discount, I am being charged an extra over the listed price.

[Shivangi_Gupta]

I understand you wish to discuss the price change in detail. Since this is a public forum, I may not be able to share anymore details here. Would you mind starting a private chat session with our support team: https://adobe.ly/4h50aSY

^Shivangi

[Ujjwal Bhatia]

Hi Shivangi,

     I am okay discussing the matter on the private chat session or over email. 

The link you provided sent me to the automated chat bot.

I reached out to you when I didn't get help from that method.

I am not sure why am I being redirected there. 

Please let me know how to get in touch with you to discuss the matter with you or your team in private as you suggested. 

[Kanikas]

Hi there, 

Shivangi has shared the link to contact support. Our support team will be able to assist you with the issue.

Unfortunately, there is nothing more that we can do.

Thank you for your patience.  

^KS

[Ujjwal Bhatia]

I've been trying the link for a few days now. It's not working.

It just takes me to the chatbot.

I reached out to you because i needed a human to give me options on how to rectify this issue as the chat bot was not able to provide me with one. 

If your solution is to send me back to the chatbot, I really am clueless as to what are my options now.

[Shivangi_Gupta]

I understand. You can ask for an agent when you speak with chatbot.

^Shivangi

[Ujjwal Bhatia]

I tried doing it your way and was connected to Ms. Reshma.

And just when i thought she may be able to give me a solution, the conversation was ended automatically. 

This conversation is not going anywhere. If it's all the same to you, please cancel my subscription.

And let me know how i can get a reimbursement for the extra charges i have been charged with over the last 2-3 years.

[Shivangi_Gupta]

This is a public forum, @Ujjwal.jt. Cancelling or purchasing a subscription can not be done at a public platform. Did you get any email from the support? Do you have any case reference number? 

Could you share it with me through a direct/private message?

^Shivangi

[Ujjwal Bhatia]

I understand that this is not the correct way to solve the issue i have. 
But I am not getting any mails from you or the support team and so no "case reference number" has been shared with me.

The emails I do get are from a "no-reply" email.

There is no mention of the support teams email ID anywhere.

The chatbot or the community forum are the only 2 options mentioned. 

You are asking me not to write here and the chatbot/agent keeps hangin up on me. 

Please do tell me how to get on a private chat and solve this issue. 

[kglad]

@Ujjwal Bhatia, 

check https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

if there's no open ticket, try using a mobile phone's updated non-opera browser with wifi disabled to contact via the chat bot.

[Shivangi_Gupta]

Please check your inbox. I have sent you a direct message.

[Nancy OShea]

You probably have a bad internet connection that's dropping chats with agents. Try using another device on a more stable network.

Or update the CASE # from your support history panel below. 

https://account.adobe.com/support

[kglad]

in what country are you seeing those costs?