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robinsonchera
Participating Frequently
November 25, 2023
Answered

Adobe does not want to provide to me the additional 20% discount for Black Friday

  • November 25, 2023
  • 1 reply
  • 335 views

Adobe does not want to provide me the additional 20% discount for Black Friday just because I used a yearly plan and not a monthly plan, even if in their T&C it's not mentioned that you need to use a monthly payment plan to have this price. I'm really disappointed and nobody wants to help me. 

    This topic has been closed for replies.
    Correct answer kglad

    discuss with adobe, which appears you already did and they determined you were not eligible to use whatever you tried to use.  there's nothing anyone here can do to change that.

    1 reply

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    November 25, 2023

    @robinsonchera Your current plan disqualified you. The Black Friday special was only for the first year for new users. See the terms and conditions here:

    https://www.adobe.com/offer-terms/cc_full_special_offer.html

    Jane

     

    R
    robinsoncheraAuthor
    Participating Frequently
    November 25, 2023
    Not exactly, the plan was not closed by me, it was closed by Adobe with no
    reason, so I'm eligible 🙂
    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    November 25, 2023
    quote
    Not exactly, the plan was not closed by me, it was closed by Adobe with noreason, so I'm eligible 🙂
    By @robinsonchera

     

     

    1. You said you had a annual plan, so you were not a first time subscriber. Read the Terms and Conditions (above) for eligibility.

    "I used a yearly plan and not a monthly plan"

     

    2. The Black Friday deal ended on November 24 and is now over.

     

    We are volunteers on the forum. If you want to argue with someone, you'll need to take it up with Adobe, not us. Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent"

    You can also send a post through X (formerly Twitter) to @AdobeCare.

     Jane

     

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