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Gte7673032
Participant
April 1, 2020
Question

Adobe email support?

  • April 1, 2020
  • 3 replies
  • 513 views

Hello, 

 

I found out searching my credit card charges, that there was a recurring monthly charge for "Adobe Photoshop lightroom" that I had never made. I haven't used or installed Photoshop in a long time, let alone purchased a new version, let alone an add on for it. I didn't download any trial version that could have turned over to recurring charges. Or anything, and had no active subscriptions for any Adobe product. 

 

I have the invoice number, order number, and purchase order available. I'd been charged the last 8 or 9 months, which is obviously $80 or $90 I'm not too excited to have been wrongfully charged. 

 

I tried searching everywhere on Adobe I could, but the only support I could find was the "live chat" helper that, even with careful & extremely pointed & specific instructions, had no idea what I was talking about or could help more than canceling the service.

 

Is there an actual email for support or help, or is it just this atrocious, insanely incompetent and unhelpful chatbot service?

 

Thank you

This topic has been closed for replies.

3 replies

Just Shoot Me
Just Shoot Me
Legend
April 2, 2020

You say you haven't install or use Photoshop in a long time. What is a Long Time for you?

Adobe has been using the subscription model of supplying software for about 4+ years.

 

If it has been longer than 5 year since you installed and used Photoshop then more than likely your credit card number has been stolen and used to subscribe to an Adobe subscription.

For that you need to contact your CC company as this has nothing to do with Adobe.

I also suggest you actually LOOK AT your Credit Card Statement Every Month. If you see charges on it that YOU KNOW you Did Not Make you need to contact the bank and or CC company that issued you that card and dispute those charges. then get a New CC number.

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
April 1, 2020

If you ever installed Photoshop or Lightroom after Adobe went to subscription, then Adobe automatically rolls the subscription over unless you cancel the service at the end of the current subscription year. You can cancel earlier, but you also have to pay a penalty. You can check your account (https://account.adobe.com/plans) to see what plans are attached to your account.

 

If there are no plans there, or if the charges only started showing up 8 or 9 months ago and the last time you used/installed Photoshop was longer ago than that, it is possible your credit card information has been compromised. At that point, you'll need to talk to your bank, not to Adobe.

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
April 1, 2020

There's no email support from Adobe.

This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

 

Contact Adobe Customer Care: https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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