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A
AnneC_uk
Participant
July 29, 2020
Answered

Adobe emailing invoices to old email address

  • July 29, 2020
  • 3 replies
  • 1901 views

I keep getting invoices sent to a previous email address. My Adobe account has the new, correct email address but it's not being used. I can't see how to update the email address to ensure invoices are emailed there.

This topic has been closed for replies.
Correct answer Nancy OShea

Individual account holders can check invoices online 24/7 by logging in below.

https://account.adobe.com/plans

 

Teams/Enterprise account holders, see link below for details.  You must be the contract owner on record to access invoices and billing history.

https://helpx.adobe.com/enterprise/using/accounts.html

 

3 replies

H
HSAL
Participant
March 16, 2021

Dear Adobe,

 

I have the exact same problem. I have changed my Adobe account email address last year and I keep getting my invoices sent to my old email address (Gmail). Please do not tell me to change this in my profile because I have already checked this 10 times: both my primary and secundary email address are correctly saved and verified. Yet, I get invoiced to the wrong, old email address. 

 

I have tried to get in contact with the customer service but you made that pretty much impossible. Please help.

 

Best, HS

 

 

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 19, 2021

    Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

     

    ABAMBO | Hard- and Software Engineer | Photographer
    A
    AnneC_ukAuthor
    Participant
    March 19, 2021

    I have checked and can see the invoices via that link but not how to ensure they go to the right email address.  I have tried online agents before on this and it does not get resolved as I keep being told to change the account address which is correct

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    July 29, 2020

    Individual account holders can check invoices online 24/7 by logging in below.

    https://account.adobe.com/plans

     

    Teams/Enterprise account holders, see link below for details.  You must be the contract owner on record to access invoices and billing history.

    https://helpx.adobe.com/enterprise/using/accounts.html

     

    Nancy O'Shea— Product User & Community Expert
      Just Shoot Me
      Just Shoot Me
      Legend
      July 29, 2020

      I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum.


      I hope this helps. Best of luck to you.

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