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C
Cryptic389876725k34
Participant
October 17, 2024
Answered

Adobe Free Trial

  • October 17, 2024
  • 3 replies
  • 3031 views

Adobe offers free trial and cancellation within 7-14 days. i tried it and then after a day or so decided i did not need the app. so i tried cancellation. tried from the website but something will go wrong and show up techical issue and to try later again. this went on for a day or two. i had to cancel it so i spoke to their representatives. he said he cancelled it for me. just to learn that i am being charged monthly. i talked to a representative and he offered me 3 months of free service without me cancelling the subscription. what a scam. made it impossible to cancel the subscription once you enjoy their free trial. And reading the community discussion, it seems like a regular Adobe policy.

this is their offer "I would like to inform you that, as your subscription is under the Annual Commitment/Monthly Billing contract so according to Adobe T&C if you wish to cancel your subscription before completing your annual tenure then you must pay an early termination fee which is 50% of the remaining months.

That is why we are offering you 3 months free, so instead of paying a cancellation fee, you can take 3 free months and complete your tenure. It’s better to continue with the subscription rather than pay an Early Termination charge of such an amount.

Please let me know how you wish to proceed?"

    Correct answer kglad

    for others: make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    3 replies

    T
    TRIAL SCAM
    Participant
    November 20, 2024

    I should have researched this topic before agreeing to a free trial,,, as the cancellation funtion on their website is CHRONICALLY not functioning, and after reading up on this topic: It appears to be something that has been going on for quite some time. I have tried numerous times over several hours to cancel my subscription trial, but the site persistently states: "unable to load data". I tried to get help from their customer service chat (if they have a phone number, it is well hidden... I could not find it after searching for quite some time), but the agents had repeatedly told me to "try again in 2-4 hours" then abruptly ended the chat.

     

    This definitely looks and feels like a scam. SHAME ON YOU, ADOBE

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 20, 2024

      contact adobe support 

      T
      TRIAL SCAM
      Participant
      November 20, 2024
      I have contacted them - numerous times. They repeatedly end the chat before
      helping and without warning. I asked them NOT To end the chat last time,
      and they did anyways.
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 17, 2024

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from download & install">
      C
      Cryptic389876725k34Author
      Participant
      October 17, 2024

      As per your decision we have cancelled the subscription and as a goodwill gesture I have also waive off the cancellation fee for you. Thank you for being our customer We hope you would consider us as your creative partner in any future venture. they cancelled my subscription for real this time. but i had unknowingly paid for 3 months. Will be the last time i will subscribe something which cannot be unsubscribed.

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      October 17, 2024

      for others: make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

      for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

      there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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