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Adobe has shady payment practices

New Here ,
Aug 08, 2023 Aug 08, 2023

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I had a card that I was using for the Adobe for a small period of time.  That card was changed and in reading Adobe cancel accounts verbiage it said it would automatically cancel my accounts.  I didn't need them anymore and they are too expensive for what they provide.

 

They somehow, which I now understand under cut with their fine print able to get with my bank and get another account to auto charge.  I immediately canceled the accounts but here is their other under cut, charging me for the rest of my apparent aggreement.  This is shady and will not use them again for my business and not recommend them.  I will have to use those that over pay for their licensed software if I need it.

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Community Expert ,
Aug 08, 2023 Aug 08, 2023

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You must Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

-or have Adobe support cancel your subscription using the "autoOpen" Chat link below
-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
-This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
-Not using the program(s) does not mean you do not have to pay

-If you rent a car and park it in your garage and never drive it, or you rent an apartment and you never live in it, you are still obligated to pay

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Aug 08, 2023 Aug 08, 2023

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I was just making a factual statement, not looking for things to change.  Have already been through their chaos they call support.

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Community Expert ,
Aug 08, 2023 Aug 08, 2023

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for others, explicitly cancel your account, if that's what you want to do. trying to avoid payment by other means is problematic.

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New Here ,
Sep 14, 2023 Sep 14, 2023

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I wholeheartedly agree; this situation certainly raises questions. I initially opted for the trial version but found it to be far from satisfactory. Despite my dissatisfaction, I was unexpectedly billed, and I now face the burden of a substantial $130 cancellation fee. From my perspective, Adobe Stock fails to justify such a cost, especially since I haven't found a single image on the platform that aligns with my project needs.

This situation deeply troubles me, as the sum involved holds significant meaning for me as a current student. Moreover, the considerable amount of time and resources I've had to invest in resolving this issue has only exacerbated the frustration. It is my strong belief that Adobe Stock should reconsider their pricing structure and refrain from imposing cancellation fees, especially when there are superior and more affordable resources available online.

 
 
 

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Community Expert ,
Sep 14, 2023 Sep 14, 2023

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@Ariunaa32295565zijd 

 

is not clear why you have any cancellation fee.  did you cancel during the trial period?  if so, there is not fee.

 

in that case, contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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