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Participant
July 14, 2021
Question

Adobe hidden cancellation fees

  • July 14, 2021
  • 4 replies
  • 910 views

Just wanting to warn people that when you think you're entering a month-to-month plan with Adobe they are actually just waiting for you to cancel so they can charge you a 50% cancellation fee. You can't just leave when you want like EVERY other app I use. Their moderator on here will just throw their terms of service link up that zero people read when signing up so I'm not expecting too much help here but I wanted to let unsuspecting future customers know. 

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4 replies

Participant
October 11, 2021

I have just been caught by this. It is shocking behaviour. No respect for Adobe - crap company 

Peru Bob
Community Expert
Community Expert
July 14, 2021

I think you are confusing a Month to Month plan (no commitment) with the Annual Plan paid monthly (a one year contract for a lower monthly price).

 

LinSims
Community Expert
Community Expert
July 14, 2021

Back in December, Adobe changed its subscription page to include information about fees for cancelling.

John T Smith
Community Expert
Community Expert
July 14, 2021

SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222 - links and pictures
-the special Photography Plan is ONLY available on an annual plan, with monthly or 1 annual payment