Adobe illustrator plan (edited for clarify-kglad

[Аріна33077105foh3]

Hi everyone,I was using a monthly subscription to the Adobe Illustrator app, but I had to work on another computer where I couldn't use my subscription and created another account where I used the trial version. I did not enter payment information for the new account, but the money was still withdrawn. Maybe someone know .Why is this happening?

[Monika Gause]

That "away from computer" situation is one of the reasons why a Cloud version makes so much sense.

Please contact Customer Care. The forum has no access to your account. https://helpx.adobe.com/contact.html 

[jane-e]

I did not enter payment information for the new account, but the money was still withdrawn. Maybe someone know .Why is this happening?

By @Аріна33077105foh3

You must enter payment information when you start a free trial. Note in the Free Trial Terms that billing automatically starts after the free trial ends and a cancellation date is given to avoid being billed.

As Monika said, only Adobe Customer Care can assist with billing. Contact them and do not reply to PMs.

Jane

[kglad]

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

(and it's unclear why you couldn't use your subscription on another computer.)