Adobe Illustrator Subscription Not Working

Question

I keep getting the following message, even though I have paid for my subscription. It's very frustrating because I can't access my files. I'm unable to unintall and reinstall the program either because Adobe Creative Cloud won't load and let me log in on my desktop.

What do I do??

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We can’t verify your subscription status.

Your Illustrator subscription has ended.

We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.

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Kanikas · Answer

Hi there,

Please see this article to understand why you might be getting this error and how you can resolve it:

https://helpx.adobe.com/ca/download-install/kb/cannot-verify-subscription-offline-mode.html

Hope this helps!

Thanks

Kanika

I keep getting the following message, even though I have paid for my subscription. It's very frustrating because I can't access my files. I'm unable to unintall and reinstall the program either because Adobe Creative Cloud won't load and let me log in on my desktop.

________________________

We can’t verify your subscription status.

Your Illustrator subscription has ended.

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