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Adobe just charged my card, even tho I don’t have any products

New Here ,
Oct 20, 2022 Oct 20, 2022

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Hello!

 

I had a Lightroom plan that I cancelled in July, when the mandatory one year period ended. Tonight I noticed that I was charged 11.99€ from my bank account and as I look into it now, I have been charged the previous months also! 
I cancelled my plan after the one year mandatory period and when I log into my account, there are no active plans!

Why am I still being charged? 
I really don't like my email written here in public, but I cannot find an actual email of your customer care that I can write directly to.

This is really frustrating, why am I still being charged and for what?

[Moderator : Removed personal information.]

Kind regards

Egle Hiius

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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Hi @Egle26706762dp0h,

You need to contact support and they shall resolve the issue appropriately. Follow the steps below to contact support.

I will remove your email ID from the post.

1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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