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Adobe keep taking money and I didnt sign up

New Here ,
May 06, 2024 May 06, 2024

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I see this everywhere.

 

I tried a free trial of adobe to see if it could make text searchable, this was months ago.

They stated charging my credit card.

I logged in and tried to cancel it and thought i had and I still have charges

 

You cant delete a credit card from the account, this is illegal and against payment processing terms.

 

I have sent them a message and they havent got back to me in months.

 

what can i do?

 

I'm about to cancel the card and put a charge back on all the amounts which is months worth.

 

They can see i never even log in or use the apps etc

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Community Expert ,
May 06, 2024 May 06, 2024

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When you took the test subscription, you agreed on having a annual subscription, if you won't cancel the subscription before the end of the 7 day trial. 

 

I do not know what you did exactly, but when you took the subscription, you got an e-mail frommAdobe, and if you had successfully cancelled, Adobe would have confirmed that too by a mail message. 

 

Not using the subscription does not get an automatic cancel. Adobe does not exactly know what your intentions are.

 

To solve your issue, contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
May 06, 2024 May 06, 2024

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quote

They can see i never even log in or use the apps etc


By @Barry37203398gt80

 

 

adobe can see when you last signed in (i believe), but nothing else about usage.

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