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cant cancel5C4A
Participant
August 23, 2020
Question

Adobe keeps asking me for payment !!!!!!!!

  • August 23, 2020
  • 1 reply
  • 3370 views

 

On Aug 9th,  I installed Adobe effect and deleted it an hour after.

It was 7 days trial version, so I canceled the subscrition immediately  as you can see

 

However, adobe has been forcing me to pay ridiculous subscription fees from August 15th.

 

To escape the harassment of the adobe spam messages, I changed and changed my emails, but Adobe kept track  me and demanded money like a scammer.  Please  solve this problem.

 

 

 

This topic has been closed for replies.

1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
August 23, 2020

I your screenshots i don't see your cancellation of the plan. Its just the payment mode page and the payment reminder email. How did you cancel the subscription? From your message of saying i deleted it in one hour i get the imlression that you uninstalled it, if so thwn uninstallation and cancellation are not the same. Anyhow you can contact support for more help. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
    T
    Test Screen Name
    Legend
    August 23, 2020

    Blocking payments does not change the contracts you accepted. It does not make debt go away. It does not stop or cancel your subscription what you are doing doesn't even sound legal, even if it works. This is going to bite you big. Yes you must pay to cancel of course, didn't you even read the contract? 

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