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Adobe keeps asking me for payment !!!!!!!!

New Here ,
Aug 23, 2020 Aug 23, 2020

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On Aug 9th,  I installed Adobe effect and deleted it an hour after.

It was 7 days trial version, so I canceled the subscrition immediately  as you can see

 

However, adobe has been forcing me to pay ridiculous subscription fees from August 15th.

 

To escape the harassment of the adobe spam messages, I changed and changed my emails, but Adobe kept track  me and demanded money like a scammer.  Please  solve this problem.

 

 

 

TOPICS
Activation, CC FAQ, Creative Cloud, Exchange, Feature request, Installation, New user

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Adobe Community Professional ,
Aug 23, 2020 Aug 23, 2020

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I your screenshots i don't see your cancellation of the plan. Its just the payment mode page and the payment reminder email. How did you cancel the subscription? From your message of saying i deleted it in one hour i get the imlression that you uninstalled it, if so thwn uninstallation and cancellation are not the same. Anyhow you can contact support for more help. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Aug 23, 2020 Aug 23, 2020

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It seems that you don't understand how I unsubscribed it. I unsubscribed Abode by using paypal.  I unsubscribe to all companies this way. I canceled almost 100 times like this, but only Adobe asks me for payment!

 

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Guest
Aug 23, 2020 Aug 23, 2020

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Hi

Sounds to me like you cancelled the payment and not the plan, you need to cancel the plan from your Adobe account

2020-08-23 15_12_08-Adobe Account.png

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New Here ,
Aug 23, 2020 Aug 23, 2020

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I tried but If I try to cancel, they ask me to pay first.

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Adobe Community Professional ,
Aug 23, 2020 Aug 23, 2020

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It's better you contact support they will be able to give you proper information. Afaik the only way to cancel is using the website like Ged said or by contacting the support staff. Canceling the payment does not count as a cancellation, so in Adobe's book you are still subscribed and are liable to pay.

-Manan

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LEGEND ,
Aug 23, 2020 Aug 23, 2020

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Blocking payments does not change the contracts you accepted. It does not make debt go away. It does not stop or cancel your subscription what you are doing doesn't even sound legal, even if it works. This is going to bite you big. Yes you must pay to cancel of course, didn't you even read the contract? 

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