Adobe keeps changing my password and blocking me saying there is more than one user

Forum|Forum|9 months ago
May 25, 2025
1 reply
864 views

I've seen others post about this but have not seen this situation solved. I have a computer at work and one at home. I am constantly being logged out and forced to change my password. I do not have anyone else using my product or computers. I had a case opened. He logged into my computer did work on both and told me it would never happen again. One week later it is happening and worse- forcing me out of the program. The programs are closed on the alternate computer (for example, if I am on work computer, the home computer has shut down the adobe apps).

I really need to fix this as it's killing my day and I use adobe all day long.

Account management

kglad

Community Expert

sign into your account and deactivate all devices listed.

J

jennmc1Author

Known Participant

I've done that but I can't keep deactivating one to use the other. Its constantly happening.

Shivangi_Gupta

Community Manager

Hi! Yes that had been done. I also had a adobe employee who logged on to both of my computers and did that as well as getting rid of files and deleting the programs and reinstalling. He said it wouldn't happen again but it is.

I see! We need to dig deeper. I'd recommend speaking with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

They have the option to access the system remotely and help you out here.

^Shivangi

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