Adobe kept charging me after I cancelled [Topic edited by moderator]
I installed a free trial of an upgraded version of Adobe on May 11, 2021. The free trial was supposed to give me several benefits, including the one I was mainly interested in, making a PDF a fillable document. However, the features of the free trial did not work. So, I cancelled within 30 minutes of signing up for the 7 day free trial. I even got the e-mail confirmation. I think nothing more of it until I noticed in July that my card was being charged $14.99 each month! I contacted my bank and disputed the charges. They were able to refund the July payment. They charged again in August and so on. Each month, I disputed. Each month the money was refunded. Finally, getting tired of having to deal with it every month, I went into Adobe to contact them directly and I see that they have me listed as having an active account! After waiting for an agent for almost an hour on chat, I finally just went through the cancellation process again at which time they tell me that they are charging me another $30 to cancel! I cancelled DURING the free trial initially! It clearly stated that if I chose to cancel during the free trial, I would owe nothing. When I finally got to speak with someone, they said that since I had cancelled within the first 24 hours, the system would have kicked it out, so I never fully cancelled! No where did it say that! The confirmation email I got of the cancellation gave no warning. Long story short, they will charge you even if you cancel during the free trial with no notice and then they will charge you more for getting it straightened out. And their product does not even work, at least it didn't for me. So, I will once again disute the charges with my bank and I am having my card replaced. So, plan to pay for the free trial whether the product works or not.
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