1 Correct answer
these are user-to-user forums. ie, you're not addressing adobe here.
also, i cannot clearly read that czech text, but if you think it releases you from a one year commitment, you can re-contact adobe support and make your case. i'm pretty sure you'll need those screenshots (or whatever it is that proves you were not informed about a one year commitment).
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yes, it's actually pretty clear when you subscribe:
here's more information, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel
p.s. you should change adobe.com website language to make it easier to read - https://forums.adobe.com/thread/1999693
No, this is not how I ordered the product! I did it like this:
There is 62,99 per month, but no mention of annual subscription! Should have been 755.88 a year, paid monthly!
It then took me to this next screen, where the information is still insufficient:
This is where the confusion began and it is your mistake and your fault. I demanded a cancellation after 2 months and was asked to pay for the remaning 10 months, 50% of the value. You guys are thieves and I might consider sueing you. Also I will tell everybody I know NOT to buy this product.
Before buying the product I honestly did not understand the public hate but now I do. This experience has already cost me a lot.
I agree that it can be confusing. But still, you are telling only half of the story:
It then took me to this next screen, where the information is still insufficient:
By @Jan22400212c63x
Which translates to "Subscription Annually, billed monthly"
The dropdown brings the different other options:
The first is the monthly subscription, the last is the prepaid subscription.
The next screen, where you enter your payment data, you didn't click the "Subscription and Cancellation terms".
Agreed upon the fact that it is a lot of clicks, but when I'm taking a subscription, I read the terms and especially my way out, if I want to cancel.
However, this should not prevent you from contacting support and negotiating a way out of the contract. With a little friendly persistence, you may get Adobe to terminate the contract without the additional costs. Good luck.
I've observed that Adobe adapts the information it gives to potential buyers according to the region you are in. That may be a translation error, but it may also be that some countries are asking more precise information to the consumer, it may also be, that it takes time to adapt all the localized screens. I have, however, no idea what the reason is. The screen, as shown by @kglad looks like a new layout, that is clearer and shows the options without a drop box.
(as @kglad stated, we are users, not Adobe.)
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