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D
default26k7rzy21mso
Participant
March 23, 2021
Question

Adobe not recognizing subscription

  • March 23, 2021
  • 1 reply
  • 595 views

Every time I log in it appears I am in trial mode.  I have been paying for a subscription for months with no problem.  I tried to restore purchase and I get the following error.  I tried to subscribe again and I get another message saying I already have a subscription.  See picture.  Please help. 

 

 

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 24, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described, everytime you login it appears you are in trial mode.

 

I have checked the Adobe account linked with the email you are using on this community and unable to track any paid subscription. Please logout of the application, check for any missing updates and try updating the application, reboot the device and re-login to the application with the correct Adobe ID/email used for subscription and see if that works.

 

Regards

Amal

D
default26k7rzy21msoAuthor
Participant
March 28, 2021

How is it possible I have no subscription? See below.

D
default26k7rzy21msoAuthor
Participant
March 28, 2021

I have been using this for many months.  I have changed my password 3 times with the correct email.  How did Adobe know the email address to change the password?

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