Adobe Pop-Up Telling ME Multiple Users are Using My Account

Forum|Forum|10 months ago
March 17, 2025
返信数 4.
4702 ビュー

Every day when I open Adobe I get a prompt telling me to change my password due to multiple users using my account. I check the devices on my account and there are only two. My home desktop and my work desktop. I use both daily and have never had this issue. I changed my password the first time I got the pop-up, but it persists daily. Usually I can bypass the pop-up by by hitting "learn more" and have been doing this for the last week.

Today Adobe forced another password change. I chatted with a live agent and the agent told me I should sign out of a computer every time I'm not using it or upgrade to a team subscription. That seems ridiculous to me considering Adobe allows two computers per user.

Is this a new Adobe policy or do I need to change something on my end?

Account management

解決に役立った回答 jonaht39973900

You are welcome, Jonah! ^JW

Spoke with an agent. They said it was a licensing issue and resolved the problem. Thanks for the help JW and kglad.

J

jonaht39973900作成者

Inspiring

It looks like the issue might be due to having Adobe apps open on a second computer while using CC on another computer.

"You can install Adobe applications on more than one computer, activate them (sign in) on two, but use them on only one computer at a time. To activate apps on a third machine, you’ll need to deactivate (sign out) on one of the two current computers first."

I'm notorious for leaving an app open and not quitting it on a second computer. Although until a month ago, this had never been an issue. I am not actively using them on two computers at once, but it might be reading it that way if an app is open but not actively being used.

kglad

Community Expert

adobe can't (i don't believe) determine if an app is being used.

J

jonaht39973900作成者

Inspiring

After this issue was resolved it began happening again. I contacted Adobe support a second time and was told it was because I was signed into multiple devices at a time. I'm only activated on two devices and don't use them in tandem. I've never had that issue before and thought per Adobe's guidelines two computers could be activated on two devices at the same time.

Did this policy change?

kglad

Community Expert

no, change. you can install the cc desktop app from here https://creative.adobe.com/products/creative-cloud on as many computers as you own and use it to install all (or some, if you want) of your cc subscription programs. the only (insignificant for internet connected computers) limitation is that you can sign-in (and therefore start your adobe programs) on, at most, two computers at any one time.

because you can sign out from either (or both) signed-in computers using a 3rd computer, this could not (imo) be easier.

https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.htm

J

jonaht39973900作成者

Inspiring

I've only been signing in to the Creative Cloud desktop app on two computers. So I shouldn't have to log out of one computer in order to use the other correct? I'm not using both computers at the same time. One is a work desktop and the other is a home desktop.

Jeffrey_A_Wright

Community Manager

Jonah, I am sorry you keep receiving a message asking you to reset your Adobe password. I reviewed the account you used to post to this public discussion forum, but I don't see any interactions with our support team. You can find information on how to further secure your account at https://adobe.ly/4idY6aY.

Did you use a different account to contact us? You can find information on how to review your support case history at https://adobe.ly/3XWDZG1. ^JW

J

jonaht39973900作成者

Inspiring

I did use the same account. It would've been around Wednesday of last week. I have 2FA on and usually get promoted to use the Adobe Authenticator app when signing in. I have both my email and text as an option as well. I've had that enabled for at least a year or two and haven't had any issues like this one before.