Adobe Pop-Up Telling ME Multiple Users are Using My Account

[jonaht39973900]

Every day when I open Adobe I get a prompt telling me to change my password due to multiple users using my account. I check the devices on my account and there are only two. My home desktop and my work desktop. I use both daily and have never had this issue. I changed my password the first time I got the pop-up, but it persists daily. Usually I can bypass the pop-up by by hitting "learn more" and have been doing this for the last week. 

Today Adobe forced another password change. I chatted with a live agent and the agent told me I should sign out of a computer every time I'm not using it or upgrade to a team subscription. That seems ridiculous to me considering Adobe allows two computers per user.

Is this a new Adobe policy or do I need to change something on my end?

[barrym27305025]

I've had the same issue appearing now as well. Two devices, one in my loft, one in my study, and have always been able to work on one and then the other (i.e. if the kids need to use the loft computer) without issue. The support agent now tells me "they have detected me using multiple devices at once", (which in itself is some properly creepy language) and I have to sign out of one computer whenever I move to my other one, and vice versa. 

[kglad]

@barrym27305025 

other than yourself, is it possible someone in the house is using the apps?

[jonaht39973900]

I've been having to do this for the last month. There seems to be no solution to the issue.

[kglad]

@jonaht39973900 

did use your account page to sign out from all and then enable 2fa?

[barrym27305025]

I did, it settled for a week and then started harassing me the last few days again. 10 minutes ago, it popped up with the same thing and when I tried to close the irritating prompt it closed all my Adobe apps (Illustrator and Lightroom) without any warning. This is such a balls-up from Adobe.

[kglad]

@barrym27305025 

you did what?  you used your account page to sign out of all devices and you have 2fa enabled?

[jonaht39973900]

It looks like the issue might be due to having Adobe apps open on a second computer while using CC on another computer. 

"You can install Adobe applications on more than one computer, activate them (sign in) on two, but use them on only one computer at a time. To activate apps on a third machine, you’ll need to deactivate (sign out) on one of the two current computers first."

I'm notorious for leaving an app open and not quitting it on a second computer. Although until a month ago, this had never been an issue. I am not actively using them on two computers at once, but it might be reading it that way if an app is open but not actively being used.

[kglad]

adobe can't (i don't believe) determine if an app is being used.