ADOBE *PS CREATIVE CLD 8008336687 CA ?

[frankmfc]

It seems someone has had the same issue as me so will post in the same style.

I received the below bill on my credit card,

ADOBE *PS CREATIVE CLD 8008336687 CA

Saturday 10 November 2018 Time purchased   1.34AM (Sydney/Melbourne time)    $ 70.26 AUD

Please advise,

Regard,

Frank

[John T Smith · Accepted solution]

Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[frankmfc]

With respect...

John, you sent the same unhelpful advice to a person who had the same issue as me. 

That person raised this query, on the forum, and was promptly helped by an adobe staff member on the forum.

Hence why I did the exact same thing as that person. Because I (obviously) tried adobe help before trying the forum, and unfortunately adobe first level support, was about as helpful as you have been, which is to say no help at all.

A new paradigm is arising.

As companies are using CHAT for support instead of the good old email system, people who prefer email (for a variety of reasons which I wont get into here), are coming to forums for help.  And staff members are 'helping' on those forums.

Don't berate the consumer for doing all they can to get help, in a system that is becoming more and more flawed as the days go by, and the C level executives get rich by reducing the efficiency of their processors while reducing cost and increasing their bonuses.

...but do not get me started there...

[frankmfc]

Its unfortunate that ADOBE are unwilling to help an existing customer with this issue.  Neither through their SUPPORT channels nor the forums.  Great service guys.  I'll be cancelling my existing account and will shop with more reputable companies in future.

F.

[kglad]

@Serendipitous_Enigma5CFB 

what's the point of that?