Adobe refund for wrong purchase

Forum|Forum|1 year ago
April 12, 2024
3 replies
297 views

Good evening, how to return the money for the Photoshop packer, I chose the wrong package and replaced it, and the money was not returned for 1 package. And why don't I have a grace period like a Ukrainian woman?

Account management

T

Thenuka_Dilakesha0821

Participant

I mistakenly transferred Rs. 13,000 to Adobe. How do I get it back?

kglad

Community Expert

cancel your subscription, if you're still within the 1 week cancellation period.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Kanikas

Community Manager

Hi Thenuka,

I checked your account under the same ID as your are using with this community. I did not see any transfer of this amount. I would suggest you to get in touch with Adobe support (Link shared above) for help. Our team will be able to help you with the same.

Thanks
^KS

kglad

Community Expert

check your account to see if the charge is being reversed or refunded.

if not, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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