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Adobe's Subscription & Cancellation Terms

Neil22602722n5qv
Community Beginner ,
Jan 11, 2022 Jan 11, 2022

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I only intended to evaluate this software over others during the free period. I then forgot to end the subscription at the end of the free period - so was happy to pay a monthly charge. HOWEVER, they now want to charge me nearly £90 to cancel, otherwise I have to pay for the full year. Pretty disgraceful. 

 

[Topic edited for clarity.]

 

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Billing

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correct answers 1 Correct answer

LinSims Community Expert
Community Expert , Jan 11, 2022 Jan 11, 2022

On the subscription page, Adobe specifically gives you a date by which you must cancel to avoid the cancellation field.

The print is not particularly small. See the highlighted text in the screenshot.

 

new billing page info.png

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willie32452791lmbl
New Here ,
Sep 21, 2023 Sep 21, 2023

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In Response To kglad

just cancel the damn card and order another, they keep your card locked on file to recur charges if a replacement is not available

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