Adobe saying I don’t have a plan

[sarai_9450]

While trying to use my adobe subscription it keeps telling me I don't have a plan, which I do have and pay routinely as my debit card statements show me. I used to use it on my macbook, however that stopped working recently. I'm now trying to use it on my HP laptop and that's where this issue is coming up, and also on my ipad. 

[Ged_Traynor]

@sarai_9450 have a look here

https://helpx.adobe.com/ie/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

also this

https://helpx.adobe.com/ie/enterprise/kb/resolve-trial-and-license-expired-errors.html

[Peter Villevoye]

It's better to ask/post this question/issue in the Download & Install Community:

https://community.adobe.com/t5/download-install/ct-p/ct-download-and-install?page=1&sort=latest_repl...

Maybe a moderator might take action to move it ?

[kglad]

follow @Ged_Traynor's first link. if that fails proceed to their 2nd link.  only if both those fail, proceed to https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html