• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

adobe saying payment was declined

New Here ,
Sep 07, 2024 Sep 07, 2024

Copy link to clipboard

Copied

i just paid and the money came out my account but adobe saying it was declined. and im still locked out. Customer Service saying they are closed for the weekend, who can i talk to today!  

Views

98

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Sep 07, 2024 Sep 07, 2024

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecarecation on the computer to be deactivated.

Votes

Translate

Translate
Community Expert ,
Sep 07, 2024 Sep 07, 2024

Copy link to clipboard

Copied

This is a user forum - we are not Adobe employees and cannot access accounts or answer account specific issues. Only Adobe customer service agents can do that.

Note : Please do not respond to any private messages purporting to be from Adobe staff. Scammers are known to pose as staff on PMs to try and access  account information.

 

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 07, 2024 Sep 07, 2024

Copy link to clipboard

Copied

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecarecation on the computer to be deactivated.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 07, 2024 Sep 07, 2024

Copy link to clipboard

Copied

LATEST

I've moved this from the Photoshop forum to the Account, Payment, & Plan forum.
Scroll down here to see a list of the forums:
https://community.adobe.com/html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines