Participant

Answered

Adobe scam

Forum|Forum|3 years ago
January 11, 2023
7 replies
12097 views

Hi there,

PLEASE BEWARE OF ADOBE SCAM!!!

I was offered a 60 day free trial on the 13th October 2022, today I went to cancel this free trial and unfortunately Adobe had automatically subscribed me to a annual pay monthly subscription. I spoke to an agent named 'B' on live chat and told them what had happened, she told me by accepting the 60 day free trial I also accepted an annual subscription plan. I have the email with the 60 days free, but no email or contract about the annual paid plan. I never signed up for one and now I'm being charged monthly and can't cancel without paying a crazy sum of money! When I tried to explain to the agent, they first said the 60 days was a goodwill gensture, which it wasn't as it was a 60 day free trial, and after a discussion she then said they don't have a 60 day free with any of their plans. This doesn't make sense as they said it was included in the plan as a goodwill gesture, but now it isn't apart of the plan at all. If so how could I sign up for an annual subscription if the first 60 days wasn't apart of it, so why have I automatically been out on one. I even asked if I could use the 14 day grace period to cancel the plan and she ended the chat! I've been scammed by Adobe and I warn others not to make my mistake. All I wanted was to cancel the free trial but now have been conned into a years contract for a service I don't use or need!

Correct answer Jeffrey_A_Wright

Mark, I am sorry for any confusion, but I don't see any requests for a refund under the account you used to post to this public discussion forum. I do see an active membership that was started 14 days ago. If you are attempting to cancel your membership, then see https://helpx.adobe.com/manage-account/using/cancel-subscription.html for steps you can take to manage the membership.

For any questions about the status of a refund, or if you need assistance with the cancellation process, then please do not hesitate to begin a secure chat session by clicking on https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our chat support team can help you.

W

Western Monta30484486pcmc

Participant

Same thought I was signing up for a month to month plan with one week free. Now there making me pay a cancelation fee. I just need to fill out one little form of no importance, No where did I see that I was signinga one year contract.

kglad

Community Expert

check your account, https://account.adobe.com to see if you have an annual subscription paid monthly.

Jeffrey_A_Wright

Correct answer

Community Manager

Mark, I am sorry for any confusion, but I don't see any requests for a refund under the account you used to post to this public discussion forum. I do see an active membership that was started 14 days ago. If you are attempting to cancel your membership, then see https://helpx.adobe.com/manage-account/using/cancel-subscription.html for steps you can take to manage the membership.

For any questions about the status of a refund, or if you need assistance with the cancellation process, then please do not hesitate to begin a secure chat session by clicking on https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our chat support team can help you.

M

MarkA

Participant

I had a similar problem. I requested a refund on the same day when I subscribed, and I never got my refund despite it being more than a week. The terms stated I was supposed to get my refund within 5 working days yet nothing happened, I was also within the 14day period. Why is this simple request so difficult to complete!!!!

kglad

Community Expert

i'm not sure it's been 5 working days (pst) and you should allow more. but i understand you're anxious, so contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

N

nadiah27901963f3tqAuthor

Participant

Hello everyone,

Thank you all for your comments, I emailed Adobe and had this issue resolved and thankfully my Adobe subscription was cancelled which is a relief. Just to answer some questions, no I never had a subscription beforehand, I only had a free trial and when I cancelled that I was credited 60 days free which I have email proof of. Then when I went to end those 60 days I was automatically put onto a subscription which I didn't agree to (no email communication or documents about this). I'm not sure why I was given those 60 days free as no paid plan includes this offer, so I guess we will never know the reason behind this but I'm glad it's been resolved.

Many thanks,

Nadiah

kglad

Community Expert

@nadiah27901963f3tq

if you used email you've not contacted adobe support. ie, as explained in my previous message there are 3 ways to contact adobe, and email is not one of them.

check your account (https://account.adobe.com) or make sure you really were in contact with adobe. again, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

N

nadiah27901963f3tqAuthor

Participant

It was Adobe that contacted me via email regarding our live chat conversation discussing the new plan they offered me. I would know if it was an official email address or not.

Kanikas

Community Manager

HI,

We're here to help you.

As mentioned above, there is nothing as a 60-day trial period. From the conversation above, I believe that you wanted to cancel your subscription, in return of which you were offered a 60-day free use of Adobe apps as a goodwill gesture.

After 60 days, you were charged again for the subscription.

The 14-day period is just for the initial orders.

Adobe didn't scam you, however, there is a misunderstanding for the terms and conditions.

Please see the terms here:https://www.adobe.com/in/legal/subscription-terms.html

To get this resolved entirely, I would suggest you contact support (link shared above).

Let us know if you have any other questions. Happy to answer.

Regards

Kanika

ProDesignTools

Community Expert

Hi Nadia,

Where and how were you offered a 60-day free trial? Haven't ever heard of that.

Did you happen to read the terms when you accepted the free trial? You might want to consult the original information which was offering the trial.

Typically when you sign up for an Adobe trial, you are signing up for a subscription with the first X days free. And it says that when you start the trial.

T

Test Screen Name

Legend

Did you have an old plan before? And tried to cancel? And then you were sent the 60 day offer?

kglad

Community Expert

contact adobe support again and make your case. different agents handle this in different ways. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

V

Vaisue27928770zmp6

Participant

contact adobe support again and make your case. different agents handle this in different ways. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page how-to-answer-spam-call/

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

By @kglad

Thanks you soo much for Informaing us such way to protect us from scammer.

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