I downloaded the trial version. I really needed to use it for a job. I could not install without subscribing and I installed the program by entering my credit card information.
I wanted to unsubscribe when I was done. But the link never appeared to me. It started appearing when the time was up.
Now it's asking for half the annual fee to unsubscribe. I don't want to pay for a program that doesn't work for me.
You should have contacted support if you were not getting the option to cancel on your own. What you can now do is talk to the support team and let them know the backdrop of your situation, they might waive off the cancellation fees if possible. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.
P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan
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