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Adobe Stock Charging Me After Free Trial

Guest
Feb 17, 2023 Feb 17, 2023

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I was just being helped by your agent B, who disconnected on me as I was trying to get my problem solved. I need to cancel my Adobe Stock subscription without the $164.97 surcharge because 1. It was a free trial for the first 6 months, 2. I'm not even supposed to be charged that because the surcharge is for ALL Creative Cloud apps and I ONLY have adobe stock, and 3. Your agent just disconnected on me, not sure if it was just connection issues but I'm pretty sure B just left because I started to ask a lot of questions and then the chat just disconnected. I have screenshots of every message from that chat. I have proof.

 

Now the Adobe Virtual Assistant is taking forever to reconnect me. I don't know if you all are just avoiding me now or what.

Here is the entire chat:

 

merge_from_ofoct.jpg

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Community Expert ,
Feb 17, 2023 Feb 17, 2023

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[Moderator moved from Stock Contributors to Accounts, Payment & Plan.]

Did you read the TERMS you agreed to when you joined and gave Adobe your payment card & expiration date?

 

Log-in to your account below.  Click on Manage Plan.

https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Failing that, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Feb 17, 2023 Feb 17, 2023

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>free trial for the first 6 months

 

Where did you see that?

I have NEVER seen a free trial over 30 days

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Community Expert ,
Feb 17, 2023 Feb 17, 2023

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Right.  There is no such thing as free 6 month trial. You get 1 month free + a 14 day grace period to cancel without penalty.

 

Cancellation Terms: 

You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support. If you cancel during the first month of your subscription, your payment method will not be charged, and your service will continue until the end of that month. If you cancel within the first 14 days of the second month of your subscription, you’ll be fully refunded. Should you cancel more than 14 days after the start of your second month, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Feb 17, 2023 Feb 17, 2023

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the chat is pretty clear. you have a one year subscription and will be penalized if you break your contract.

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