Adobe Store 404 Not Found

[ömer349309185ruv]

I need to log in to the Adobe Store to update my credit card, but I have been getting a 404 not found error for the Adobe Store Turkey page for two days.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[kglad]

try a different browser 

[ömer349309185ruv]

I tried it from different devices and browsers, the result is the same "This Adobe site does not match your location. We thought you might prefer the Turkey website, where you can benefit from regional content, offers and pricing based on your location." I'm getting this warning

[kglad]

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

[ömer349309185ruv]

Thanks for your answer, but it didn't work.

[kglad]

contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[ömer349309185ruv]

Teşekkür ederim, problem çözüldü, eski planı iptal edip yeni bir plan oluşturdum

[kglad]

good to hear!

[Visual Eyes]

How did you manage to cancel the subscription? Currently there is no access to the Adobe Store?

TNX

[kglad]

@Visual Eyes 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.