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Participant
January 22, 2024
Question

Adobe Store 404 Not Found

  • January 22, 2024
  • 3 replies
  • 1320 views

I need to log in to the Adobe Store to update my credit card, but I have been getting a 404 not found error for the Adobe Store Turkey page for two days.

3 replies

Participant
February 16, 2025

How did you manage to cancel the subscription? Currently there is no access to the Adobe Store?

TNX

 

kglad
Community Expert
Community Expert
February 16, 2025

@Visual Eyes 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad
Community Expert
Community Expert
January 22, 2024

try a different browser 

Participant
January 22, 2024

I tried it from different devices and browsers, the result is the same "This Adobe site does not match your location. We thought you might prefer the Turkey website, where you can benefit from regional content, offers and pricing based on your location." I'm getting this warning

kglad
Community Expert
Community Expert
January 22, 2024

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

 

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

 

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

 

 

change currency - https://forums.adobe.com/thread/1999694

 

 

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

 

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

kglad
Community Expert
Community Expert
January 22, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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