Adobe Store not working i need to check my billing

[irmar73613497]

I am trying to check my billing history and I kept getting directed to the Adobe Store link but it never loads and i keep getting a 404 error. 

When i manually go to shop.adobe.com, it loads but redirects me back to adobe.com account details and i still can't access my billing information tied to shop.adobe. I see other threads that are similar so this is a recurring issue?

I cant seem to chat with a real agent and this is frustrating me. Please help. thank you.

[kglad]

check your account at https://account.adobe.com

if you need to contact adobe, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[irmar73613497]

I have been waiting for an agent for more than an hour now

[kglad]

no one here can speed that.  did you check to see if you need support?

[irmar73613497]

Sorry what did you mean by need support? The responses in the chatbot did not solve any of the issues.

I just keep getting stuck in a loop. I cant access my billing details in my adobe account cos the button says go to adobe shop which is an error page and i'm just not getting access to any of my invoices and billing details. 

I used a diff browser, i used my mobile and desktop. no dice.

[kglad]

did you use the link i posted?  if yes, use a different browser.

[irmar73613497]

The account link? Yes I did. I've been on redirected there and redirected away from there the entire morning 😞

[irmar73613497]

I have used three diff browsers.

[kglad]

https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

[irmar73613497]

I tried this

 I had go manually type store.adobe.com cos the button linking to the store via adobe.com links to 404 error page. 

when the adobe store loads as below:

 I then signed in and it goes back to adobe.com so I really am stuck in a loop. I can't find the phrase "Plan Information" at all as per the instructions. 

[kglad]

is se asia expected?