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Adobe Store not working i need to check my billing

New Here ,
Sep 23, 2024 Sep 23, 2024

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I am trying to check my billing history and I kept getting directed to the Adobe Store link but it never loads and i keep getting a 404 error. 

 

When i manually go to shop.adobe.com, it loads but redirects me back to adobe.com account details and i still can't access my billing information tied to shop.adobe. I see other threads that are similar so this is a recurring issue?

 

I cant seem to chat with a real agent and this is frustrating me. Please help. thank you.

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Account management , Billing

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Community Expert ,
Sep 23, 2024 Sep 23, 2024

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check your account at https://account.adobe.com

 

if you need to contact adobe, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Sep 23, 2024 Sep 23, 2024

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I have been waiting for an agent for more than an hour now

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Community Expert ,
Sep 23, 2024 Sep 23, 2024

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no one here can speed that.  did you check to see if you need support?

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New Here ,
Sep 23, 2024 Sep 23, 2024

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Sorry what did you mean by need support? The responses in the chatbot did not solve any of the issues.

 

I just keep getting stuck in a loop. I cant access my billing details in my adobe account cos the button says go to adobe shop which is an error page and i'm just not getting access to any of my invoices and billing details. 

 

I used a diff browser, i used my mobile and desktop. no dice.

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Community Expert ,
Sep 23, 2024 Sep 23, 2024

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did you use the link i posted?  if yes, use a different browser.

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New Here ,
Sep 23, 2024 Sep 23, 2024

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The account link? Yes I did. I've been on redirected there and redirected away from there the entire morning 😞

 

Capture.PNGCapture2.PNG

 

 

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New Here ,
Sep 23, 2024 Sep 23, 2024

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I have used three diff browsers.

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Community Expert ,
Sep 23, 2024 Sep 23, 2024

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New Here ,
Sep 23, 2024 Sep 23, 2024

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I tried this

 

IMG_6137.png

 I had go manually type store.adobe.com cos the button linking to the store via adobe.com links to 404 error page. 

when the adobe store loads as below:

IMG_6138.png

 I then signed in and it goes back to adobe.com so I really am stuck in a loop. I can't find the phrase "Plan Information" at all as per the instructions. 

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Community Expert ,
Sep 23, 2024 Sep 23, 2024

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is se asia expected?

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