adobe subscribtion

[nour309298182byn]

I have subscribed to Adobe Photoshop and the subscription is about to expire. Does this mean that it will renew automatically and will charge money from the visa? or what?

[thejanebradbury]

Yes, usually that is what will happen. When you subscribe and enter your payment information that is kept on file and the charge will be taken when due. 

[Manan Joshi]

Subscriptions auto renew untill cancelled explictly. See the link below for more details

https://helpx.adobe.com/in/manage-account/using/manage-auto-renewal-settings.html#:~:text=For%20most...

-Manan

[kglad]

if you don't want to renew your subscription, you should cancel (if you have monthly payments) after the 12th payment is received, or (if you have annual payment) a few days prior to your one year subscription date.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

[Shivangi_Gupta]

Hi there,

In addition to all the helpful info provided the experts above, you can refer to this article to learn about renewal and cancellation terms for your subscription.

Let us know if you have any questions.

Regards,

Shivangi