adobe subscription doesn't work

Forum|Forum|4 years ago
September 6, 2021
2 replies
208 views

I paid for a new subscription after using a trial version, but I continue to receive the message that my subscription should be renewed.. What should I do?

Windows

This topic has been closed for replies.

M

Manan Joshi

Community Expert

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

italosan

Community Expert

Hi, log into your Adobe account and check if your plan has been updated. Also, I recommend that you contact Adobe Customer Caredirectly from this link: https://helpx.adobe.com/contact.html

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