adobe subscription doesn't work

New Here ,
Sep 06, 2021 Sep 06, 2021

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I paid for a new subscription after using a trial version, but I continue to receive the message that my subscription should be renewed.. What should I do?

 

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Adobe Community Professional ,
Sep 06, 2021 Sep 06, 2021

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Hi, log into your Adobe account and check if your plan has been updated. Also, I recommend that you contact Adobe Customer Caredirectly from this link: https://helpx.adobe.com/contact.html

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Adobe Community Professional ,
Sep 06, 2021 Sep 06, 2021

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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