Skip to main content
N
nils_1749
Participant
February 28, 2025
Frage

Adobe subscription only visible on parts of the website

  • February 28, 2025
  • 2 Antworten
  • 526 Ansichten

I have a EDU Subscription for all Adobe Apps. When I go to account.adobe.com I can see that subscription just fine. The page correctly shows that I have access to Photoshop, Lightroom, 100GB Cloud Storage etc.

 

When I visit adobe.com/home I see the same correct subscription. 

 

However, Creative Cloud Desktop, the iPad Apps and the web apps like lightroom.adobe.com don't seem to recognize my subscription. I can't access any of them.

 

I have tried to contact Adobe support twice through the chat with this issue, but they were extremely ignorant, incompetent and unhelpful. Going so far that one of the support staff tried to delete my C:\Windows\system32\drivers\etc\hosts file through remote access 😵‍💫

 

It is obviously some kind of issue with the subscription/license since the error occurs on multiple devices and also in the web.

 

I would be very grateful for any tips 🙂

2 Antworten

N
nils_1749Autor
Participant
March 1, 2025

So I managed to fix it myself. I could brag about being more qualified than Adobe Support now...

 

What helped? Unsurprisingly, it wasn't deleting my hosts file or deactivating Windows defender, like Adobe support tried to do. Neither was it clicking on random things on the website or running CC Cleaner multiple times that did the trick. The whole story about the support's utter incompetence is on reddit.

 

I clicked through the "cancel your plan" wizard all the way to the end when Adobe offered me 60 days for free. I accepted that offer, which updated my plan and made everything work. The "next payment" is now set to 1 year + the 60 free days.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 1, 2025

i'm not sure i understand why that worked, but glad it did.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 28, 2025

sign out of the cc desktop app, and then sign back in using the same id and profile you used to check your subscription.

N
nils_1749Autor
Participant
February 28, 2025

Thanks, but I already did that a few times and the Adobe support made me do this another 20-30 times. This behavior also happens with the web apps like lightroom.adobe.com where I'm obviously signed in with the same account that holds the subscription.

I added two new screenshots from adobe.com. When I'm on the home page, my subscription is there. As soon as I select "Apps" in the sidebar, the subscription is apparently gone and I get the buttons to buy Photoshop etc.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 28, 2025

are you a plan administrator?

Allgemeine NutzungsbedingungenAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices