Adobe Subscription Refund — Impossible after 14 days?

[Sara31974320nlq0]

I recently got the free trial of the full Adobe pack, with the student reduction fee, solely because I needed a version of Photoshop that was not cracked for an exam. I obviously understand that the cancellation period is 2-weeks, as it should be, but I missed the deadline. Adobe simply took money off my card and I got NO notification whatsoever. Not on my email, not on my phone, nowhere. About 3 weeks after, I was looking for ways to cancel it and was truly appaled to find out that if I want to cancel it, I now have to pay half of the fee for the months I've left of the 1-year subscription, which is a couple hundred dollars. Personally, I find it disappointing. I've had colleagues with the same issue. Is there any way to get a refund? Or else I'm paying 20€/month for the rest of the year when I don't even need the pack anymore. 

Thank you. 

[Abambo]

You have the 7-day free trial, then you start having an annual subscription. There is no need for an e-mail or whatever. At the beginning of your subscription, you get an e-mail with all conditions attached. Cancelling in the first 14 days after the start of the paid subscription will get you a refund. Cancelling after that date, you will have a one year, automatically renewable subscription, as laid out in the terms and conditions.

You can cancel early, but to do so, you will have to pay half of the remaining dues. That's all in all less than paying a full year, the full (reduced student) price for a software that you do not use.

That were the terms and conditions when you took the subscription, those terms were sent to you by e-mail when you took the subscription. And you explicitly agreed to the terms when you took the subscription.

Sorry for your situation. If you want now to discuss your situation with an Adobe representative, you need to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

[kglad]

give adobe support a try.