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Adobe Subscripton is a Scam!

New Here ,
Oct 07, 2022 Oct 07, 2022

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I wanted to get a free trial, they charged me from the first day and now I al locked! I can't cancel my subsciption without paying a huge fee. 

 

I am so disappointed with Adobe... honestly, taking money from individual users like this is such low standards... I would expect this from random internet aplications that need each penny in their pocket, willing to scam people. But a multibilion dollar company?!

 

Not to mention that is impossible to get in contact! Every single contact link send to a [moderator deleted expletive] "solution" link. Click in 'talk to real people', and we are sent to a library. This is a joke. Click in the big blue button 'contact us', and nothing happens.

 

 

 

 

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Account management , Billing

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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you have 14 days to cancel without any fee and without any obligation:

 

to cancel, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

 

if you can't follow the directions in that link, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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I wanted to get a free trial, they charged me from the first day and now I al locked! I can't cancel my subsciption without paying a huge fee. 


By @Luiz26481387vpge

The free trial is only available for first time users for each major version of the software. Any new subscription can be cancelled during the first 14 days of the paid period. If you want a subscription of a month or two, take the higher prices monthly subscription. You can cancel that one any time without a fee.

ABAMBO | Hard- and Software Engineer | Photographer

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