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Adobe Text Notification , could it be Phishing or is it legit?

New Here ,
Mar 18, 2023 Mar 18, 2023

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Adobe sends text notifications for  when I have changes in my account or if I need to input a code.  My questions is from what number shall I be expecting these to cone from? I have been receiving them from (201) 351-0048, or (201) 350-8475.  Is this legit? 

Thanks

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Community Expert ,
Mar 18, 2023 Mar 18, 2023

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 i wouldn't respond to any phone number, especially not a 201 (new jersey) phone number,  when adobe corp is in san jose (a 408 area code).  ie, that's not even a plausible attempt to scam you.

 

 

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Community Expert ,
Mar 19, 2023 Mar 19, 2023

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The real phone number that it would have been sent from is (844) 200-2305, so it is a scam.

 

see here:

https://community.adobe.com/t5/account-payment-plan-discussions/phishing-site-number/m-p/11230927#:~....

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Community Expert ,
Mar 19, 2023 Mar 19, 2023

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Do you use 2-step verification when logging-in to your Adobe Account?   See below

https://account.adobe.com/security

 

If 2-step verification is ON, you'll receive a text message to your phone with a UNIQUE code.  If it's not enabled, you won't.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 07, 2023 Jun 07, 2023

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I do not believe that is what the question is. I am having this problem as well from the same number. I called and support said it is not Adobe. So the best bet for this situation might be to:

1. Change your password

2. Enable multifactor sign on so that you can ensure your safe

3. Block and report as spam the number that is calling

 

Having called support which was not particularly helpful I realize this is not Adobe's problem but it would be great if Adobe saw this as something worth pursuing to protect its customers.

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Community Expert ,
Jun 07, 2023 Jun 07, 2023

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Community Expert ,
Jun 07, 2023 Jun 07, 2023

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2 of 3 said it was a scam.

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New Here ,
Nov 24, 2023 Nov 24, 2023

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Would love to have some clarification on this question. I just ended a support session in which I asked this exact question and the support rep said he was going to ask his associates for more clarity then disconnected from our chat. 

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Community Expert ,
Nov 24, 2023 Nov 24, 2023

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what's unclear?

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New Here ,
Nov 24, 2023 Nov 24, 2023

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For starters, whether it was confirmed as spam by Adobe. And secondly, how to fix the issue if your getting texts from this number. 

I can't speak for others, but this is the only number I've ever received security codes or account updates from.

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Community Expert ,
Nov 24, 2023 Nov 24, 2023

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contact adobe support for their input if you're sceptical of the posts here.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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