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Answered

Adobe Text Notification , could it be Phishing or is it legit?

Forum|Forum|2 years ago
March 18, 2023
4 replies
4924 views

Adobe sends text notifications for when I have changes in my account or if I need to input a code. My questions is from what number shall I be expecting these to cone from? I have been receiving them from (201) 351-0048, or (201) 350-8475. Is this legit?

Thanks

Account management

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Correct answer kglad

For starters, whether it was confirmed as spam by Adobe. And secondly, how to fix the issue if your getting texts from this number.

I can't speak for others, but this is the only number I've ever received security codes or account updates from.

contact adobe support for their input if you're sceptical of the posts here.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

M

mrlight

Participant

Would love to have some clarification on this question. I just ended a support session in which I asked this exact question and the support rep said he was going to ask his associates for more clarity then disconnected from our chat.

kglad

Community Expert

what's unclear?

M

mrlight

Participant

For starters, whether it was confirmed as spam by Adobe. And secondly, how to fix the issue if your getting texts from this number.

I can't speak for others, but this is the only number I've ever received security codes or account updates from.

Nancy OShea

Community Expert

Do you use 2-step verification when logging-in to your Adobe Account? See below

https://account.adobe.com/security

If 2-step verification is ON, you'll receive a text message to your phone with a UNIQUE code. If it's not enabled, you won't.

Nancy O'Shea— Product User & Community Expert

M

Meslater

Participant

I do not believe that is what the question is. I am having this problem as well from the same number. I called and support said it is not Adobe. So the best bet for this situation might be to:

1. Change your password

2. Enable multifactor sign on so that you can ensure your safe

3. Block and report as spam the number that is calling

Having called support which was not particularly helpful I realize this is not Adobe's problem but it would be great if Adobe saw this as something worth pursuing to protect its customers.

Peru Bob

Community Expert

See the last FAQ here:

https://helpx.adobe.com/security/alertus.html#:~:text=How%20do%20I%20report%20an,Contact%20phishing%40adobe.com.

Peru Bob

Community Expert

The real phone number that it would have been sent from is (844) 200-2305, so it is a scam.

see here:

https://community.adobe.com/t5/account-payment-plan-discussions/phishing-site-number/m-p/11230927#:~:text=It's%20the%20number%20that%20you,when%20prompted%20to%20sign%20in.

kglad

Community Expert

i wouldn't respond to any phone number, especially not a 201 (new jersey) phone number, when adobe corp is in san jose (a 408 area code). ie, that's not even a plausible attempt to scam you.

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