Adobe took my money

Shamar, sorry you are encountering problems canceling your Creative Cloud and Stock memberships. We have been trying to reach you about your open support case ADB-29587098-L1D0. Please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case. The case will close soon if we do not receive a response.

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
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You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
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This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730