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Adobe trap

New Here ,
Dec 28, 2022 Dec 28, 2022

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Very disappointed in Adobe.

Don't get me wrong - functionality of it is excellent, I used creative cloud for an year and now I would like to cancel the subscription. Adobe sent me an reminder email about subscription renewal starting January 2023 charging US $29.99/month plus Tax/VAT. Past two days I have tried to cancel my Adobe subscription, but no luck. As if the whole customer support has been set up on the loop just keep taking you on same help page over and over again. I read other post with people facing similar problem. DO I NEED TO CANCEL MY CREDIT CARD TO CANCEL ADOBE SUBSCRIPTION?

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Account management , Billing

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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hope not:  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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LATEST

Sure you can cancel anytime.  But there is a penalty fee of 50% for cancelling an annual plan before your 12th month of service.  

 

Use a browser that accepts cookies and does not have script blockers or VPN enabled.

https://account.adobe.com/plans  Click on Manage Plans.


===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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