Skip to main content
Participant
April 13, 2024
Question

Adobe unfairly took my money and canceled my membership

  • April 13, 2024
  • 5 replies
  • 1405 views

I have purchased a 1 year subscription directly from Adobe on March of 4th, and now I received an email saying that, We are reaching out to you to let you know that our fraud prevention experts have detected fraudulent behavior related to your Creative Cloud All Apps 100 GB subscription. As a result, your subscription has been cancelled and you will no longer be able to access the Adobe apps and services covered by your subscription.

As I googled it, I noticed many people has gotten this mail and lost subscriptions.

Ironic thing is I rarely even use them. So I mean even tho I know Adobe restricted over usage of like Ai I probably didn't even get close to 10% of their limit. Also even tho my brother also has the same kind subscription in his computer in our house, I didn't use his and bought another one.

And adobe cancels sub without any real reason. How can I ever trust any adobe product and buy again or recommend anyone to buy?

I want explanation.

This topic has been closed for replies.

5 replies

kglad
Community Expert
Community Expert
April 15, 2024

@Ramazan Doğan361776397y86 @default7rlej2or1x42 @Ramazan Doğan367079900rq3 

 

please stop the duplicate posts.  once is enough.

Participant
April 15, 2024

This problem just occurred to me. I wrote to support and they said they had been ordered to investigate the case. I have had the account for years and nothing has ever happened to it. And now suddenly my entire package has been canceled.

I hope my data is safe

Nancy OShea
Community Expert
Community Expert
April 13, 2024

I'm starting to suspect an EMAIL imposter -- someone pretending to be Adobe.  If you can still access your software, that EMAIL is bogus.

Log-in to your account below to confirm the software is active:

https://account.adobe.com/plans

 

Or, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Report Email Phishing to Adobe's Legal Dept.

phishing@adobe.com

 

Nancy O'Shea— Product User & Community Expert
Participant
April 13, 2024

 

They canceled the plan I had paid into my account on suspicion of fraud. There is no explanation and my customers are waiting for work. My whole business process is at a standstill.

kglad
Community Expert
Community Expert
April 13, 2024

you can use another email and start a trial.  just remember to cancel within 14days or you'll have more headaches.

Participant
April 13, 2024

I have the same issue as you and don't know what to do. 

kglad
Community Expert
Community Expert
April 13, 2024

@zeynep36714631n0e2 

 

contact adobe support.

kglad
Community Expert
Community Expert
April 13, 2024

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.