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Adobe unfairly took my money and canceled my membership

New Here ,
Apr 13, 2024 Apr 13, 2024

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I have purchased a 1 year subscription directly from Adobe on March of 4th, and now I received an email saying that, We are reaching out to you to let you know that our fraud prevention experts have detected fraudulent behavior related to your Creative Cloud All Apps 100 GB subscription. As a result, your subscription has been cancelled and you will no longer be able to access the Adobe apps and services covered by your subscription.

As I googled it, I noticed many people has gotten this mail and lost subscriptions.

Ironic thing is I rarely even use them. So I mean even tho I know Adobe restricted over usage of like Ai I probably didn't even get close to 10% of their limit. Also even tho my brother also has the same kind subscription in his computer in our house, I didn't use his and bought another one.

And adobe cancels sub without any real reason. How can I ever trust any adobe product and buy again or recommend anyone to buy?

I want explanation.

TOPICS
Account management , Billing

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Community Expert ,
Apr 13, 2024 Apr 13, 2024

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contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Apr 13, 2024 Apr 13, 2024

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I have the same issue as you and don't know what to do. 

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Community Expert ,
Apr 13, 2024 Apr 13, 2024

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@zeynep36714631n0e2 

 

contact adobe support.

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Community Expert ,
Apr 13, 2024 Apr 13, 2024

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I'm starting to suspect an EMAIL imposter -- someone pretending to be Adobe.  If you can still access your software, that EMAIL is bogus.

Log-in to your account below to confirm the software is active:

https://account.adobe.com/plans

 

Or, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Report Email Phishing to Adobe's Legal Dept.

phishing@adobe.com

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 13, 2024 Apr 13, 2024

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No write access. I can't use my Adobe Creative Cloud applications right now. This e-mail was sent directly by Adobe and I contacted support, they said they could not provide information about this. I received an answer saying "Technical team will take care of it and we will get back to you within 5 - 7 days."

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Community Beginner ,
Apr 13, 2024 Apr 13, 2024

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Ekran görüntüsü 2024-04-13 230933.png

 

Ekran görüntüsü 2024-04-13 160718.png

They canceled the plan I had paid into my account on suspicion of fraud. There is no explanation and my customers are waiting for work. My whole business process is at a standstill.

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Community Expert ,
Apr 13, 2024 Apr 13, 2024

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you can use another email and start a trial.  just remember to cancel within 14days or you'll have more headaches.

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New Here ,
Apr 15, 2024 Apr 15, 2024

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No it was not an email imposter. I just chat with an agent. Also my brother did before me from his account. They told my brother that the further relative department will investigate the situation and return via mail in 5-7 bussiness days. 

But my agent V. Even tho we exactly had the same problem at same day with my brother, first directly told me that there is a fraud activity and there is nothing to do. I told him that I already know that the situation is fraud activity. I already get that with mail. I said I want investigation, the reason. He told me that due to privacy he cant tell me that. I should talk with my bank if I want to get my money back if I can. 

I told him that my brother also just talked with an agent, and his agent told him that the further department will investigate and return. How come you can tell me different thing. Then he told me that he is sending the case to next level investigation and will return via mail. 

I mean he was so rude. How can they can react differently. No one can cancel paid stuff without valid reason.  

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Community Beginner ,
Apr 15, 2024 Apr 15, 2024

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This problem just occurred to me. I wrote to support and they said they had been ordered to investigate the case. I have had the account for years and nothing has ever happened to it. And now suddenly my entire package has been canceled.

I hope my data is safe

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Community Expert ,
Apr 15, 2024 Apr 15, 2024

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@Ramazan Doğan361776397y86 @default7rlej2or1x42 @Ramazan Doğan367079900rq3 

 

please stop the duplicate posts.  once is enough.

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